Shipping policy

1. Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving full payment.
  • Customized or made-to-order items may require additional processing time.
 

2. Shipping Methods:

We offer the following shipping methods:

  • Standard Shipping: (1-3 Days)
  • Next Day Shipping: (1-2 Days)
  • Tobago (3-6 Days)
 

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight, size, and destination of the package.
  • Free shipping may be offered on orders over a certain amount
 

4. Order Tracking:

  • Once your order has shipped, you will receive an email with tracking information.
  • You can also track your order by logging into your account on our website. or via our Tracking Page
 

5. Shipping Restrictions:

  • We currently ship to Trinidad & Tobago only.
  • Some items may be restricted for shipping to certain locations. Please check the product description for details.
 

6. Customs and Import Taxes:

  • Customers are responsible for any customs and import taxes that may apply to their order.
  • We are not responsible for delays due to customs processes.
 

7. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.
  • Contact the shipping carrier for assistance if your package is lost or stolen.
 

8. Returns and Exchanges:

 

9. Delivery Issues:

  • If you experience any issues with the delivery of your order, please contact our customer service team within 3 days of the expected delivery date.
 

10. Holiday Shipping:

  • During peak seasons and holidays, shipping times may be longer than usual. Please plan your purchases accordingly.
 

11. Contact Information:

  • If you have any questions or concerns about our shipping policy, please contact us at +1 (868) 334-5672
 

12. Failed Delivery after three(3) Attempts

  • After three (3) failed attempts to deliver a customer order, we reserve the right to cancel the order. We won’t be fulfilling any orders on delivery, pick up will only be available.
  • We have to pay our couriers to fulfil these orders which incurs a cost, therefore we will have to cancel your order and prevent you from accessing our delivery options